ProstaRemedy (“we”, “us”, “our”) is committed to protecting your personal data in compliance with applicable U.S. data-protection and privacy laws. This Policy describes how we process your personal data when you visit prostaremedy.com (the “Website”) or purchase our products.
1. Who We Are
ProstaRemedy
Email: [email protected]
2. Personal Data We Collect
We may process the following categories of personal data:
- Identity and contact data — name, email address, phone number, billing and shipping address.
- Payment authorisation tokens — managed securely by our payment provider. We do not store full card numbers.
- Technical data — IP address, browser data, device information, cookie identifiers.
- Communication data — messages sent to our support team.
3. Legal Bases for Processing
We process personal data for:
- Performance of a contract — processing orders, deliveries, and customer service.
- Legal obligations — accounting, reporting, compliance with consumer-protection and tax laws.
- Consent — where required for analytics or marketing cookies.
4. Data Sharing
We may share personal data with:
- Payment processors.
- Fulfilment and shipping partners.
- IT and security providers.
- Customer support systems.
All third parties operate under data-protection agreements.
5. Data Retention
We retain personal data only for as long as necessary:
- Financial records — up to six years as required by law.
- Customer-service records — reasonable period for audit and quality assurance.
6. Cookies
We use essential, functional, analytics, and marketing cookies. You may adjust cookie settings via your browser at any time.
7. Your Rights
You may request:
- Access to your data.
- Correction of inaccurate data.
- Deletion of your data.
- Restriction or objection to processing.
- Data portability.
- Withdrawal of consent — where processing is based on consent.
You may file a complaint with the data-protection authority that has jurisdiction over your residence.
8. Contact
For privacy-related matters, contact: [email protected].